1 week ago Be among the first 25 applicants We are looking for an experienced Atlassian Administrator to support a leading entertainment company. The Atlassian Administrator will be working under the technical direction of the Business Operations Sr. Manager on the Agile Tools & Collaboration Team. The candidate will support MyJira and MyWiki Data Center Platforms/our AWS-hosted Jira and Confluence Data Center Platforms, with over 46 installed plugins/applications. Responsibilities Manage all aspects of end-user support, space configuration, and automation for these business-critical applications. Create, manage, and support all administrative functions associated with the Atlassian product suite. Manage all critical aspects of Atlassian tooling, including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations. Support all teams across the organization that use our Jira instance to manage their work. Support and resolve issues as they arise with Jira Projects and Confluence Spaces. Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs. Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests. Serve as a subject matter expert for Atlassian products. Research Atlassian products, including their upcoming features/releases, which can be used for continuous improvements. Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality. Install, manage, and administer Jira and Confluence plugins/applications. Understand the system architecture of upstream and downstream impacts when implementing solutions. Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required. Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams. Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs. Work closely with the Operations Engineering team on maintenance, troubleshooting, and upgrades. Work with the Product Manager to document and publish user guides (training material) and best practices. Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc. Refine current Jira processes to be more streamlined and uniform for teams. Execute Production deployments during non-business hours. Must have a customer service-driven mindset with strong relationship-building skills. Basic Qualifications In-depth experience of Jira Administration. 5+ years of relevant job experience in a large (10,000+ users) Atlassian server environment, plus experience with Atlassian Cloud migration. Proficient in Confluence space administration. Deep expertise in Jira workflow administration and JQL skills. Jira Advanced Roadmap experience is a plus. Process governance experience or strong automation workflow knowledge. Working knowledge and coding/scripting experience using Python or Groovy. Experience with REST API and JSON. Proven track record with Atlassian plugin installations and upgrades. Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments. Experience with Agile methodology lifecycle. Excellent time management and prioritization skills. Ability to work in a collaborative, team environment. Strong analytical and problem-solving skills. Proficient in both verbal and written communication in English, and attention to detail. Strong interpersonal skills to communicate with stakeholders. Preferred Qualifications One or more Atlassian certifications are a plus. Experience with Grafana, Splunk, and other monitoring and reporting tools. Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and the Bob Swift suite. Required Education Bachelor's Degree or equivalent experience. Minimum 4 years of experience. Benefits 401(k). Dental Insurance. Health insurance. Vision insurance. We are an equal opportunity employer and value diversity, equality, inclusion, and respect for people. The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities Participate in OP monthly team meetings, and participate in team-building efforts. Contribute to OP technical discussions, peer reviews, etc. Contribute content and collaborate via the OP-Wiki/Knowledge Base. Provide status reports to OP Account Management as requested. About Us OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields — including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at OP by 2x Get notified about new Administrator jobs in Glendale, CA . 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