Job Description

Client Overview : Our client, a luxury jewelry company, is seeking an Executive Assistant to join their team in Long Island City, New York.

Role Overview: You will be providing administrative support to the five Service Development Managers. The Service Development team works closely with business partners to ensure the success of their after-sales service technical teams. A successful candidate will be committed to collaboration and teamwork, as well as possess excellent attention to detail.

Executive Assistant Responsibilities:

• Maintain up-to-date service and training records for all plaque watchmakers in the service network by accurately updating CRM data.
• Organize schedules and coordinate meetings, trainings, and communications with jewelers and internal stakeholders.
• Track and process jeweler requests and incident reports promptly to ensure timely resolution.
• Serve as a liaison between Service Development Managers, jewelers, and internal departments to promote proactive information sharing and reduce communication delays.
• Monitor and manage inventory-related activities by receiving and tracking spare parts from jewelers on a quarterly basis, ensuring accountability and accuracy in line with service volume expectations.
• Prepare reports, maintain documentation, and support departmental projects and operational improvements.
• Maintain consistent and accurate records across CRM systems for all plaque watchmakers.
• Support seamless operations through effective scheduling, coordination, and timely processing of partner needs.
• Facilitate clear, proactive, and timely communication between all stakeholders.
• Ensure accurate receipt and reconciliation of spare parts, aligned with jeweler service volumes.

Executive Assistant Qualifications:

• Strong attention to detail and discretion in handling confidential information
• Foundational product knowledge and history (e.g., luxury timepieces)
• Familiarity with company policies, service rules, and program offerings
• Proficiency in ERP systems and CRM software
• Working knowledge of World Service Counter (WSC)
• Proficient in Microsoft Outlook and other Microsoft Office applications
• High School Diploma required; BA College Degree preferred
• 3+ years of relevant administrative or service-related experience
• Experience in luxury goods or technical service environments is a plus

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