Job Description

Housekeeping Manager - The Ritz-Carlton, Chicago

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotels spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the worlds finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

The Housekeeping Manager assists the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry, and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication, and team building skills with associates, peers, and across departments.

Responsibilities

1. Directing, interviewing, hiring, counseling, planning work schedules, and assigning work duties of Housekeeping associates.
2. Leading pre-shift meetings, communicating arrivals, departures, identifying VIPs, delegating room assignments and duties.
3. Assisting the Executive Housekeeper in interviewing and selecting new Associates for hire.
4. Monitoring housekeeping staff productivity and efficiency for the purpose of recommending promotions or other changes in their status.
5. Assisting the Executive Housekeeper in handling employee complaints and grievances and disciplining them up to termination when necessary.
6. Determining the type of materials, supplies, and tools to be used or merchandise to be bought, stocked, and sold.
7. Supervising and inspecting the cleaning of guest rooms, turndown service, public areas, and back of the house; ensuring compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
8. Implementing emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
9. Issuing assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
10. Issuing supplies/goods to staff at the beginning of shifts to control inventory and ensure proper supplies are available while controlling expenses.
11. Responding to guest requests, concerns, and problems to ensure guest satisfaction. Logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction.

Qualifications

Education/Formal Training

One to two years of post-high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays, and carrying dirty dishes to service area. Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on the floor for pick up. Bending would be required to retrieve dirty dishes. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards. Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing - continuously standing and/or walking to accomplish all that is required for the position. Climbing stairs - approximately 40 steps 15% of 40-hour week. No driving required. Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

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