Information Technology Support Specialist Job at BrightHire Search Partners, Tarrytown, NY

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  • BrightHire Search Partners
  • Tarrytown, NY

Job Description

IT Helpdesk Support Engineer

A rapidly growing, innovation-driven company in the medical technology space is looking for a hands-on IT Specialist to own and scale internal IT operations across hardware, software, and network systems. We are looking for a technically skilled professional who thrives in a fast-paced environment and is excited to help build the infrastructure that supports cutting-edge engineering and product development teams.

Job Responsibilities:

  • Serve as the primary point of contact for all IT-related operations across the enterprise
  • Manage day-to-day IT needs, including setup, maintenance, and troubleshooting of computers, servers, and network devices
  • Oversee onboarding/offboarding, account creation, and asset management
  • Design, deploy, and secure internal network infrastructure (VPN, firewalls, endpoint security)
  • Implement and maintain cybersecurity protocols, including antivirus, SOC tools, and data protection strategies
  • Support cloud integrations and specialized infrastructure (e.g., for digital imaging or machine vision systems)
  • Collaborate with cross-functional teams to ensure reliable technical operations
  • Manage IT procurement and vendor relationships
  • Continuously evaluate systems and recommend upgrades to support growth

What You Bring (Qualifications):

  • 5+ years in IT support, systems/network administration, or related roles
  • Strong knowledge of Windows, Mac, and Linux environments
  • Experience supporting Google or Microsoft 365
  • Experience troubleshooting racks, servers
  • Experience writing IT policies
  • Experience with Red Team Ops
  • Proficiency in networking technologies (TCP/IP, DNS, DHCP), security protocols, and endpoint protection
  • Experience with cloud platforms like AWS, Azure, or Google Cloud
  • Familiarity with scripting, automation, and modern DevOps tools (e.g., Docker – a plus!)
  • Ability to work independently while collaborating across teams
  • Excellent troubleshooting, communication, and documentation skills
  • Startup or small company experience a big plus
  • Certifications such as CompTIA, Microsoft, or relevant security credentials are a bonus

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