Job Description

Job Title: Senior Manager IT Infrastructure, Operations

​Duration: Permanent / FTE

Location: Alameda, CA **(Hybrid - 4 days onsite per week)**

Salary: $180,000 - $225,000

**Local candidates to the Bay area only, no relocation assistance available**

**Must be authorized to work in the US without work restrictions**

Summary:

The Senior Manager IT Infrastructure, Operations leads a team of infrastructure engineers and oversees the IT infrastructure operations support for our clients employees. This includes implementation and operations management and support of a hybrid infrastructure environment spanning on-premises data centers, private and public cloud services. Define and develop technical architecture, designs, and standards; provide level three engineering support for complex and recurring issues; provides technical vision and thought leadership regarding long term deployments of infrastructure and cloud technologies.

Specific Duties and Responsibilities:

• ·Select, manage, train, and develop staff. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans.
• ·Develop a high-performance team to support and enhance IT Infrastructure and Operations Services with clear and concise goals and objectives.
• ·Lead and develop a high-performing IT Infrastructure & Operations team with clear operational objectives, performance metrics, and service delivery targets.
• ·Maintain and execute a forward-looking 3-year infrastructure roadmap that supports current technologies and prepares for emerging trends and upgrades.
• ·Collaborate closely with business and application teams to align infrastructure capabilities with upcoming initiatives, ensuring timely and reliable operational support.
• ·Establish and continuously refine operational policies, standards, and procedures for infrastructure services to ensure compliance and efficiency.
• ·Oversee and coordinate vulnerability management and patching cycles across systems, networks, and applications to maintain operational integrity and minimize risk.
• ·Monitor and optimize enterprise operations platforms, forecasting capacity needs and identifying cost-reduction and system consolidation opportunities.
• ·Implement enterprise-wide monitoring solutions to proactively detect, diagnose, and resolve performance and capacity issues, minimizing Mean Time to Repair (MTTR).
• ·Ensure the operational security and resilience of the infrastructure stack, including Network, Office 365, Windows, SQL, and cloud platforms.
• ·Develop and maintain tools to support IT Operations in incident detection, triage, and resolution. Drive automation of routine tasks and ensure operational tooling remains effective.
• ·Empower the operations team to lead outage response and recovery, own incident resolution processes, and ensure thorough root cause analysis and remediation.
• ·Optimize IT tools and operational solutions to drive cost-effectiveness, scalability, and reliability across services.
• ·Lead infrastructure project planning and execution, proactively tracking milestones, addressing risks, and ensuring delivery within scope and budget.
• ·Define and enforce governance frameworks for infrastructure programs, maintaining alignment with corporate standards and ensuring seamless integration across systems.
• ·Oversee the operational rollout of new products and services, coordinating resource allocation across internal and external stakeholders for seamless delivery.
• ·Manage change communications and operational outcomes with a focus on minimizing disruption and enhancing user experience.
• ·Deliver concise and actionable program-level reports to senior leadership, highlighting operational performance, risks, and key deliverables.
• ·Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• ·Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• ·Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• ·Perform other work-related duties as assigned

Position Qualifications:

Minimum education and experience:

• ·Bachelor's degree in computer science, Engineering or related field with 10+ years' experience or equivalent combination of education and experience

Additional qualifications:

• · 10+ years' experience managing IT infrastructure, security, or network environments is preferred
• ·Proven experience in building and leading a global infrastructure operations team, managing both people and technology.
• ·Demonstrated ability to manage and prioritize multiple projects, problems, and issues.
• ·Excellent organizational and problem-solving skills. Ability to effectively deal with ambiguity and assignments that require strategic thinking with minimal direction.
• ·Strong program/project management skills; PMP certification a plus.
• ·Strong hands-on experience in deploying and managing highly available and reliable WIFI, LAN, WAN, VPN and Network security technology solutions.
• ·Strong knowledge of Microsoft Server Stack, Linux, Azure, Office 365, and VMware.
• ·Experience in managing cloud infrastructure and security with an Architect level certification is a PLUS. Regular testing of High Availability mechanisms is crucial to ensure they function correctly.
• ·Experience in implementing Infrastructure as a Code, Configuration management, DevOps and other automation is desired.
• ·Excellent oral and written communication skills, strong interpersonal and teamwork skills
• ·Proficient in engaging with senior management or executive levels on functional, divisional, and customer-related matters.
• ·Demonstrates the ability to influence others' perspectives or gain acceptance without compromising relationships.

Working Conditions:

General office environment. Business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods. Specific vision abilities required by this job include the ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.

The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.

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